In case of return or exchange, the product must be unused and in the same condition in which it was received, it must be in the original packaging. We do not accept products that are not in their original condition, damaged or missing parts for reasons that are not the fault of Pintta. We do not accept the return of products more than 14 days after the withdrawal.
After receiving the goods, if you do not claim the same within the legal period of 14 days, unfortunately we cannot proceed with the refund. To complete the return, we require a receipt or proof of purchase.
Refunds (if applicable) As soon as your return is received and inspected, we will send you an email to notify you that we have received the returned product. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a specified period of days.
Late or missing refunds (if applicable) If you have not yet received a refund, first check your bank account again. Then, contact your credit card company. It may take some time for the refund to be officially published. Then, contact your bank. There is usually some processing time before a refund is released. If you have already done all of this and have not yet received your refund, please contact us at email@example.com
Exchanges (if applicable) We only replace items if they are not the correct size if they are defective or damaged. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org and send your product to:
With a Pintta Shoes, lda, LQS, Est. Nacional 115 Loures Business Park 2660-515 – São Julião do Tojal Portugal
Pintta accepts the return of the product in the original conditions as previously mentioned, within the legal period (14 days). The refund will be made after checking the condition of the product, and the customer will assume the costs resulting from the return shipping charges charged by the carrier of his choice.
Depending on where you live, the time it takes for the product to reach its destination may vary.