Terms of service

This document regulates the general conditions of use of the Pintta website / online store that the Client has just accessed for the purpose of buying and selling products online sold by PINTTA – With Pintta Shoes, Lda., under VAT number PT514445920 and headquartered at Avenida 5 de Outubro, 19, Loja 2, 8000-077-Faro/Portugal (PINTTA).

USAGE OF THE PINTTA WEBSITE

The use of this website gives you the status of Client and implies your acceptance, fully and without reservations, of all the provisions included in the General Conditions of Use as well as in the Privacy Policy, in force at each time you access PINTTA.

If you do not fully accept any of the established conditions, you should not access / use the PINTTA online store. By consulting, using or downloading the contents of this website, you are committing yourself to respect the conditions established in this document and in the Privacy Policy.

PINTTA reserves the right to change these General Conditions without notice, so you should consult the conditions before each use.

The treatment of personal information within the scope of data protection is governed by the Platform’s Privacy Policy, and must be consulted for this purpose, in accordance with the Personal Data Protection Law, by which the User commits not to use software tools to collect information of personal nature, namely through the use of robots, crawlers or other automatic mechanisms.

All information given by the Client must be true. The Client is obliged to update the information provided to PINTTA, whenever it undergoes any changes. The Client is expressly responsible for any false or inaccurate statements it makes and for the losses it causes to PINTTA or third parties, with the information it provides.

PINTTA is the entity responsible for the processing of personal data, the purpose of which is to execute this contract.

In the event of a breach of these General Conditions, PINTTA reserves the right to exercise any and all legal actions provided for. In addition, PINTTA reserves the right, at its discretion, to terminate access to or use of PINTTA, with or without notification from / notifying the Client.

ACCESS TO THE PINTTA WEBSITE AND USER REQUIREMENTS / REGISTRATION

PINTTA’s contractual proposal is aimed only at persons over the age of 18, with full capacity and who, therefore, can take responsibility for the commitments resulting from the purchase and sale.

In order to access a wider range of functionalities, the User must register their profile on the PINTTA website, filling out a form for this purpose, in which, in addition to optional elements, they must indicate the first and last name, a valid email address, a valid phone number, and a password.

All information provided by the User must be true. The User must update the information provided to PINTTA, whenever it undergoes any changes. The User is solely responsible for any false or inaccurate statements that he / she / they make (s) and for the losses that are hereby caused to PINTTA or third parties, with the information he / she / they provide (s).

PINTTA is not responsible for damages resulting from the improper / negligent use of the password defined by the User to access the profile. The User must ensure the confidentiality of the password.

BUY AND SELL

Prices are always indicated in Euros, including VAT at the legal rate in force.

The Customer hereby accepts and expressly acknowledges that:

The photographs presented on PINTTA are for illustrative purposes only, and the Client must read carefully and fully the information on the essential characteristics of the articles that are provided on the website, and being able, in case of doubt, to contact the customer support line in order to obtain any additional information or details;

PINTTA will make every reasonable effort to include accurate and up-to-date information about all products on its website;

The price of the items indicated on PINTTA corresponds to the full amount to be paid by the Client, not including the transport fee, if applicable, in which case it will also be expressly stated, as well as the total amount to be borne by the Client;

PINTTA will present information on the website regarding the stock availability of the items included in the shopping cart, and in case of unavailability of any item that has to be ordered by PINTTA, reference will be made to the fact that PINTTA cannot guarantee a maximum delivery date, only being able to estimate a minimum delivery period of four weeks.

STEP 2 – FILLING OUT THE FORM

For the purpose of confirming your order through the PINTTA website, you will have to fill out a form, in which you must indicate:

Full name or corporate name of the Client;

Telephone contacts and e-mail address of the Customer;

Address for delivery of products;

Full name or corporate name, VAT number and address of the Client to be included in the invoice (optional).

The Client guarantees the veracity and accuracy of the data provided when filling out the contract forms, being responsible for any damages caused to PINTTA resulting from their incorrectness.

The Client commits to notifying PINTTA, in writing, of any changes to personal data provided that occur during the term of this contract.

STEP 3 – SELECT THE SERVICES TO BE ADDED TO YOUR SHOPPING CART

Prices are indicated in Euros, including VAT at the legal rate in force.

The Customer now accepts and acknowledges that:

He/she/they should proceed to the attentive and complete reading of the information on the essential characteristics of the articles that are described on the PINTTA website, being able, in case of doubt, to contact the customer support line in order to obtain any additional information or details;

PINTTA reserves the right to subcontract to its Partners the provision of transport services, associated with the purchase;

PINTTA will make its best efforts to include accurate and up-to-date transport information.

STEP 4 – CONFIRMATION OF THE ITEMS ADDED TO THE SHOPPNG CART, BUYER AND BILLING DETAILS

The Client commits to verifying the data contained in his/her/their order summary, confirming the items and services selected in the shopping cart, customer data and billing data, and must go back to the previous steps in order to proceed with the respective rectification if any non-conformities are detected.

STEP 5 – ORDER CONFIRMATION

After completing the previous steps and with confirmation of acceptance of these General Conditions, the Client will be able to select the most convenient payment method:

VPay, Mastercard, Maestro, Diners, Discovery, JCB und Unionpay.

The Client should always keep the receipt as proof of payment in case of eventualities.

To complete the order, the Client must activate the button “CONFIRM AND PAY ORDER”. PINTTA will acknowledge receipt of the order by e-mail sent to the email provided by the Customer, containing information about the essential characteristics of the product and the total price of the same, including transport costs.

The Client expressly accepts and acknowledges that the purchase and sale is only considered final, valid and effective between both Parties after PINTTA has verified the full payment of the price by the Client.

Once the payment is confirmed, the invoice will be sent with the items that are the object of the purchase and sale.

Subsequent changes to the current general conditions are not binding to the Client. The Client must file and print a copy of these general conditions for future reference. The contract will be formalized in Portuguese.

DELIVERY OF ITEMS AND TRANSPORTATION

PINTTA ensures the national and international shipment of its articles, in discreet packaging (box or padded envelope) without any indication of the contents or any reference to our company, only with the sender: PINTTA.

International Shipping

PINTTA ships worldwide and the shipping costs will be calculated according to the country of destination and the weight of the goods. The shipping time will depend on the shipping method chosen. For more information please contact us.

SHIPPING COSTS

– Shipping costs outside the country vary depending on the shipping method, country and weight of the order. For more information, please contact info@pinttashoes.com

Once the confirmation of the order has been received by the Client and the price has been paid in full, the Client will receive an email with the order’s shipping information and an indication of the expected delivery date at the indicated address.

In case of unavailability of the article (s), PINTTA must inform the Client, within a maximum period of 5 (five) days from the knowledge of this unavailability, proceeding to refund the amounts paid, in case the Parties do not agree on a new term of performance of the contract.

If, on the date scheduled for delivery, the Client is not at the address indicated, an additional invoice will be sent with the travel costs and instructions for payment. The Client may reschedule the delivery, within a maximum period of one month from the day previously scheduled, provided that payment for the previous delivery was made.

In case of detecting defects or damages on the articles and / or if the articles do not match your order, the Client must identify the damages or defects in the sheet intended for this purpose. Please contact PINTTA Customer Service promptly about delivery issues, without prejudice to statutory rights.

PRODUCT QUALITY POLICY

PINTTA offers a wide range of articles with the best quality. The Clients’ purchases on the PINTTA website are properly packaged and delivered in boxes / envelopes of resistant material, closed and identifiable with the reference of your order, always at the greatest discretion.

PINTTA is not responsible for any discrepancies and / or modifications related to the information about the products on our website, provided by suppliers / manufacturers, and that which appear on their labels.

Returns & Exchanges Policy

For online purchases, you may request a return or exchange within 15 calendar days after receiving your order. This commercial period does not restrict your statutory consumer rights.

Contact us

Email info@pinttashoes.com or contact us on WhatsApp +351 939 258 244, identifying your order and the items concerned. No reason is required when exercising your statutory right of withdrawal. You may use the withdrawal form below or another clear statement; prior approval is not required.

Trying on your shoes

You may try on the shoes indoors to check their fit and characteristics, as you would in a shop. Avoid outdoor wear and return them carefully packed, preferably in their original packaging. Handling beyond what is necessary to examine the shoes may result in a deduction for diminished value, as permitted by law. Original packaging is recommended and does not override statutory rights.
Before requesting an exchange, consult our size guide. Contact us with your foot length in centimetres or inches if you need help choosing the appropriate size.

Exchanges

For a size or model exchange, the customer pays return transport and Pintta pays for shipping the replacement pair. Exchanges depend on availability. If the requested size or an acceptable alternative is unavailable, a refund applies, preserving your statutory rights.

Return transport

For change-of-mind returns, the customer pays the direct return transport costs. You may arrange your own carrier. Alternatively, Pintta can help arrange return transport, subject to your prior acceptance, at the same shipping charge you paid for the initial delivery. We confirm the charge before arranging the service. This option is voluntary.
Send the items within 14 calendar days after notifying us of your return or exchange. This dispatch period is separate from the 15-day request period. Keep proof of dispatch.

Return address

With Pintta Shoes, Lda.
Travessa do Alto, n.º 4
8000-475 Faro
Portugal

Refunds

Refunds are made without undue delay and within the applicable statutory deadline, normally 14 days after notification of withdrawal, using the original payment method unless another method is expressly agreed without fees. Unless we offer to collect the goods ourselves, we may withhold reimbursement until we receive the goods or proof of dispatch, whichever occurs first.
For withdrawal from the entire order, the refund includes the initial standard delivery charge. Additional charges for a more expensive delivery option are not refundable. For partial returns, delivery-cost reimbursement follows the applicable legal rules. Your bank or payment provider may need additional time to display the refund.

Goodyear / Made-to-Order

Choosing a normal catalogue size, model or other standard option does not constitute personalisation. Goodyear/Made-to-Order shoes are not excluded from returns simply because production starts after ordering. Any exception for goods genuinely made to individual specifications or clearly personalised must meet legal requirements and be clearly explained before purchase. Rights concerning defects, non-conformity or incorrect items remain unaffected.

Defective or incorrect items

Contact us if you receive a defective, non-conforming or incorrect item so we can arrange the appropriate remedy. The customer will not bear costs that legally fall on Pintta. The 15-day commercial period does not limit these statutory rights.

Administrative registered office — no public service

With Pintta Shoes, Lda.
Av. 5 de Outubro, n.º 19, loja 2
8000-077 Faro
Portugal
This is the administrative registered office. Send returns to the return address above.

Optional withdrawal form

To: With Pintta Shoes, Lda., Travessa do Alto, n.º 4, 8000-475 Faro, Portugal; info@pinttashoes.com.
I hereby give notice that I withdraw from my contract for the following goods: [goods].
Ordered on / received on: [date].
Consumer name and address: [details].
Date: [date]. Signature (only if sent on paper): [signature].

Legal guarantee

For new goods, Pintta is responsible for non-conformity that becomes apparent within three years of delivery, under Decree-Law 84/2021. Statutory remedies, including repair, replacement, price reduction or termination where applicable, remain unaffected. Normal wear or damage caused by improper use is not a manufacturing defect. Contact info@pinttashoes.com; a two-day notification limit does not restrict statutory rights.

Statutory withdrawal

The statutory withdrawal period is 14 calendar days from receipt (from the last item if one order is delivered separately). Pintta extends requests to 15 days under the Returns & Exchanges Policy above, without restricting statutory rights.

CUSTOMER SUPPORT AND COMPLAINTS

For compliments or complaints to PINTTA, please contact us via our customer support through the following email: info@pinttashoes.com

ALTERNATIVE DISPUTE RESOLUTION

PINTTA informs that under Reg. (EU) 524/2013 of the European Parliament and the Council, the Client can access the Online Dispute Resolution Platform (RLL), https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage, where information on resolving disputes are made available.

PINTTA is not bound by adherence or legal imposition resulting from necessary arbitration, to any entity for the alternative resolution of consumer disputes.

RESPONSIBILITY

To the maximum extent permitted by law, PINTTA will only be liable for damages caused as a result of gross negligence or willful misconduct. PINTTA does not assume any responsibility for the continuous availability of its website, and in particular for mobile networks, the Internet and mobile devices.

The photos presented on this website may not correspond on some occasions to the product descriptions of the articles, and PINTTA should be contacted through the Customer Support line or through the e-mail contact, for clarification and removal of doubts. In the event that the information presented does not correspond to the characteristics of the articles, the Client has the right to terminate the purchase and sale contract under the applicable legal terms.

Product prices and specifications are subject to change without notice.

INTELLECTUAL PROPERTY

The contents that are made available by PINTTA through the website, namely, texts, images, logos, source codes, are protected by intellectual property legislation, namely, by copyright, trademarks, and patents, being their property or license, titled by PINTTA, which the User / Client recognizes and accepts.

The User / Client commits to not making any abusive use of these same contents, which cannot be copied, disseminated, used or copied in any way, using software tools to collect protected content, namely, robots, crawlers or other automatic mechanisms.

The User / Client will not copy, translate, disassemble or decompile, nor create or attempt to create, by reverse engineering or otherwise, the source code and the object code of the Platform, as well as third party tools and applications and the software associated with the functionality of the Platform, nor remove any confidentiality or intellectual property notices.

The User / Client commits to fully compensate PINTTA for any indemnities, costs or expenses that it supports as a result of claims of any kind or nature, that are directed against it by third parties, based on the violation of third party rights, namely intellectual property rights, related to the use of content made available, provided or made available through the website and the services associated with it, including indemnities paid to third parties under agreement with these. THE USER / CLIENT DECLARES TO HAVE READ AND UNDERSTOOD THE PRESENT GENERAL CONDITIONS, AS WELL AS THE POLICIES ASSOCIATED TO THEM, AND THAT THEY HAD THE OPPORTUNITY TO SEEK INDEPENDENT LEGAL ADVICE, BEFORE ACCEPTING THEM. FURTHER ACKNOWLEDING THIS AS THE COMPLETE AND EXCLUSIVE DECLARATION OF THE AGREEMENT BETWEEN THE CLIENT / USER AND PINTTA, WHICH CANNOT BE OVERRIDEN BY ANY PREVIOUS WRITTEN OR ORAL PROPOSAL OR AGREEMENT, AND ANY OTHER COMMUNICATION BETWEEN THE CLIENT AND PINTTA, CONCERNING THE OBJECT OF THIS AGREEMENT.