Refund policy

Returns & Exchanges Policy

At Pintta, we want you to be completely happy with your purchase! If for any reason you need to return or exchange an item, don’t worry — we’re here to help.

Conditions for Return or Exchange

• The item must be unused, in its original condition, and in the original packaging.
• We cannot accept items that are damaged, missing parts, or show signs of use — unless the issue was caused by us.
• Returns must be requested within 14 days of receiving the item.
• A receipt or proof of purchase is required.

How to Request

Please email us at info@pinttashoes.com explaining the reason for the return or exchange. Our team will get back to you with the next steps.

Return address:
Pintta Store
MAR Shopping Algarve - IKEA
Av. Algarve, 8135-182 Almancil, Portugal

Shipping Costs

• Return shipping costs are the responsibility of the customer.
• You may choose the shipping carrier of your preference.

Refunds

Once we receive and inspect the returned item, we will send you an email to confirm receipt and notify you whether your refund is approved.

If approved, your refund will be processed and automatically applied to your original payment method as soon as possible.

Delayed or Missing Refunds

1. First, check your bank account again.
2. Then contact your credit card company — it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is completed.

If you’ve done all of this and still haven’t received your refund, please contact us at info@pinttashoes.com.

Delivery Times for Returns

The time it takes for your returned item to reach us may vary depending on where you live.